Privacy policy.

1. Information We Collect

We collect information you provide directly to us when you register for a course, fill out a form, contact us, or use our services. This includes:

• Personal Information: Full name, date of birth, gender, email address, phone number (including WhatsApp), home address, and profile photo (optional).
• Enrollment Information: Course(s) enrolled in, batch/schedule, payment details (transaction ID, payment method), and enrollment date.
• Academic Information: Attendance records, assignment submissions, project work, quiz/test scores, and course completion status.
• Communication Data: Records of emails, WhatsApp messages, SMS, and other communications you send to or receive from MIT staff and instructors.
• Device and Usage Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, pages visited, and referring URL. This data is collected via server logs and is not linked to your personal identity unless you are logged in.

We do not collect special categories of sensitive data (such as health, biometric, or financial data beyond payment transaction IDs) unless voluntarily provided by you for specific purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing your enrollment and managing your course participation;
• Communicating with you about schedules, announcements, assignments, and important updates;
• Issuing certificates, tracking progress, and maintaining academic records;
• Processing payments and sending payment confirmations or receipts;
• Sending promotional and marketing communications (you can opt out at any time);
• Providing student support, career guidance, and mentorship services;
• Conducting analytics to improve our website, course content, and teaching methods;
• Detecting and preventing fraud, abuse, or unauthorized access;
• Complying with our legal obligations and responding to lawful requests from authorities.

Marketing Communications: With your consent, we may send you SMS, WhatsApp, and email messages about new courses, promotions, and events. You can unsubscribe at any time by emailing us or using the unsubscribe link in any marketing email.

3. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

How we use them

• Essential cookies: Required for the website to function properly (e.g., session management, authentication). These cannot be disabled without affecting site functionality.
• Analytics cookies: Help us understand how visitors use our site (e.g., which pages are popular, how long visitors stay). We may use tools like Google Analytics.
• Preference cookies: Remember your settings and preferences (e.g., dark/light mode, language).

You can control or disable cookies through your browser settings. Note that disabling essential cookies may impact the functionality of the site.

4. Third-Party Services

We may share your information with trusted third parties in the following circumstances:

• Payment Processors: When you pay via bKash, Nagad, Rocket, or bank transfer, payment data is handled by those providers. We only store the transaction ID and amount confirmation, not your full payment credentials.
• Communication Platforms: SMS and WhatsApp messages may be sent through third-party APIs. Your phone number is shared with these services solely for message delivery.
• Analytics Tools: We may use Google Analytics or similar tools that collect anonymous usage data. This data is governed by the respective tool's privacy policy.
• Legal Compliance: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of MIT, its students, or the public.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Enrollment and academic records: Retained for a minimum of 5 years after course completion for compliance and certification verification purposes.
• Payment records: Retained for a minimum of 7 years per financial record-keeping requirements in Bangladesh.
• Marketing preferences: Retained until you unsubscribe or request deletion.
• Website analytics (anonymized): Retained for up to 26 months.

Upon request, we will delete your personal data subject to our legal retention obligations. See Section 6 for your rights.

6. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete personal data.
• Right to Deletion: Request that we delete your personal data, subject to our legal retention obligations.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: File a complaint with us if you believe your data protection rights have been violated.

To exercise any of these rights, email us at markietyitinstitute@gmail.com with the subject line "Data Rights Request". We will respond within 30 days.

7. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption on all pages (TLS/SSL);
• Encrypted password storage and secure session management;
• Access controls limiting data access to authorized MIT staff only;
• Regular monitoring for vulnerabilities and security updates.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. If you are under 16, please ask a parent or guardian to enroll on your behalf. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last updated" date at the top of this page;
• Post the revised policy on this page;
• Notify enrolled students via email or the student portal at least 14 days before changes take effect (for material changes).

Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: markietyitinstitute@gmail.com
• Phone / WhatsApp: +880 1624-547667
• Address: Nodi Bangla Manik Palace, 2nd Floor, 39 No Shop, Madhabdi, Narsingdi, Bangladesh